December 2022 Newsletter
General Housekeeping
Payment Policy
In an attempt to “keep up with the times” and streamline our check-out process - CAC will no longer be accepting cash or checks as payment. We do offer payment via credit/debit card, Care Credit, and Apple Pay. We appreciate your understanding in this transition!
Prescription Return Policy
In accordance with Virginia state law, Clarendon Animal Care is prohibited from allowing the return/refund of any prescription medication once it has left our facility. Additionally, all controlled substances are non-refundable once they have been prescribed. If you have old or unused medications, please visit the Arlington VA Government website for disposal locations.
Outside Prescription Request Policy
Is your pet on regular medication from an outside pharmacy? Remember to be prepared with refills, as these can take up to 5 business days on our end to process, in addition to the processing and shipping time from the online pharmacy. Additionally, there are some online pharmacies that are not equipped to handle our faxed requests so it may be necessary to pick up a written prescription directly from our office. Please review our prescription page for further information!
Pet's Photo on ezyVet
Please take a moment to upload your pet’s photo to the ezyVet portal so we have your favorite picture in your pet’s medical records. You can also navigate to the "MAKE AN APPOINTMENT / PET PORTAL" button on the homepage of the Clarendon Animal Care website.
Monthly Reminder
If you are no longer a CAC client, please contact us so we can deactivate your account and send records to your new hospital. You can also log into our Patient Portal to confirm and update information.
Home for the Holidays!
With many people traveling to visit friends and family over the holiday season, your cat may find themselves “Home Alone” - check out this article for tips and tricks on how to help your pet hold down the house, protect it from any cooky burglars, and not feel forgotten or left out from family events (or plane rides)!
Avoid the Naughty List this Season….
You may have made your list (and checked it twice) for your upcoming holiday travel plans, but it is also important to be prepared to help set your dog up for success to avoid the naughty list as you visit friend’s and family’s homes! This article offers tips to help ensure you and your pet stay on the nice list and get an invite back for the holidays next year!
DVM Blog Post Highlight - Ear Infections: Diagnosing, Treating, and Cleaning
In this month’s DVM Blog Post, Dr. Ungerer takes a look inside the ear to better understand ear infections, why they happen, how to treat them, and general cleaning tips/tricks!
Ear infections are one of the most common issues we see at the clinic and while there are many different potential predisposing factors and other variables - it is helpful to first understand the anatomy of the ear and possible underlying causes.
The ear can be broken down into three sections:
External ear (horizontal/vertical ear canals)
Middle ear (within the tympanic bulla)
Inner ear (where the hearing organs are located)
This means ear infections can then be broken down into the external ear, the middle ear (more like what a human gets when they get an ear infection), and rarely inner ear infections. Along with various areas having the possibility of being infected, there are also various types of infections from yeast, bacteria, or mites...and they are all treated differently. Unfortunately, this means ear infection treatments are not a “one size fits all” type of treatment - if your pet is experiencing symptoms of an ear infection we do recommend scheduling an appointment to have the ears swabbed for culture, examined, and cleaned to ensure your pet is on the best treatment plan and help reduce repeat or longterm infections!
Fear Free Tip of the Month
While the holidays are considered a time of cheer and joy, they can also be a time of stress and anxiety for our pets as their homes are rearranged for decorations, guests are over for parties, or the household is out of town visiting friends and family. You can check out this post for ways to set your pet (and household) up for success in celebrating the holiday season; from offering calm spaces and setting up boundaries with guests to keeping the home safe and your pets on a routine!